At Drug Test Warehouse, we strive to provide our customers with top-quality products and exceptional service. We understand that occasionally, returns may be necessary due to various circumstances. Please review our returns policy outlined below:
1. Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as drug testing kits which must be stored at particular temperatures are not eligible for return or refund.
2. Returns Process:
- To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
- Pack the item securely to prevent damage during transit.
- Include a copy of the original invoice or order confirmation inside the package.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method with insurance to ensure the safe return of the item.
4. Refund Process:
- Once we receive the returned item and verify its eligibility, we will process the refund within 5 business days.
- Refunds will be issued in the original form of payment used for the purchase.
- Please note that shipping charges are non-refundable, except in cases where the return is due to our error.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- We will arrange for a replacement or refund, depending on product availability and your preference.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.
7. Non-Returnable Items:
- Certain products, such as drug testing kits which must be stored at particular temperatures are not eligible for return or refund.
8. Contact Us:
- If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team.
Note: This returns policy is subject to change without prior notice. Please check our website or contact us for the most up-to-date information regarding returns and exchanges.
By shopping with Drug Test Warehouse, you agree to abide by the terms and conditions outlined in this returns policy. We appreciate your understanding and cooperation.
Australian Consumer Law (ACL) Rights:
- Please note that this returns policy is in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Nothing in this returns policy limits or restricts your rights under the Australian Consumer Law.